===============
Troubleshooting
===============

This troubleshooting guide provides you with ways to deal with issues that may
occur with your AEN installation.

AEN application not working properly
====================================

An AEN application is not working as expected.

Cause
-----

There are several reasons an application may not work as expected.

Solution
--------

Most AEN application issues can be resolved by following these steps:

#. Refresh the page.

#. If the issue is not resolved, close and open the application.

#. If the issue is not resolved, :doc:`stop and restart your project
   <basic-tasks/projects/start-stop-project>`.

#. If the issue is not resolved, check that you are using the latest version of your web browser---Chrome, Safari, Edge, or Firefox.

#. Log out of AEN.

#. Restart your browser, and log back in.

If you continue to have issues, then please contact your administrator or enterprise support representative.
